Know Your Return Policies, From Anthropologie to The Gap

Know Your Return Policies, From Anthropologie to The Gap

Little is more frustrating than trekking out to a store (wasting some gas in the process) to return a pair of jeans that had been sitting in your trunk for the past month and getting rejected because you procrastinated one week too many. You promise yourself: Never again.

We’ve warned you about being a returnaholic, but half the battle is learning how to return well. As you’ll see below, return policies vary widely from retailer to retailer. Although it’s impossible to cover every retailer you might visit, we’ll give you the lay of the land by breaking down the policies of several national retailers:

Retailer Deadline for Returns Requires receipt? Restocking Fee? Other Details
Best Buy Computers, monitors, projectors, cameras, iPads, tablets: 14 days; all else: 30 days Yes 25% restocking fee for special order products Bring a valid photo ID; refunds generally in the same form as original payment 30 days NA 15% restocking fee on refunds (not for exchanges) Returns require a special return authorization number
Radio Shack Unopened CDs, DVDs or software, unless defective: 30 days; defective items: 90 days Yes 10% on Cinego DLP projectors If bought online, can't return in-store; may have to pay return shipping for online items
Clothing Stores
Anthropologie Indefinite (30 days for furniture) No No Awarded price diff if item goes on sale w/in 14 days of purchase; $5.95 shipping for refunds or exchanges; online purchases can be exchanged in stores
Banana Republic & The Gap 45 days as long as unwashed, unworn (or defective), and not final sale. Sunglasses require receipt, case & tags. Swimwear must have tags & hygienic liner Yes No $6 postage if return or exchange by mail; some online items are “Return by Mail Only,” but others can be returned to store; online goods eligible for one-time price adjustment if marked down w/in 14 days of order date
Zappos 365 days No No Free return shipping
Department Stores
Bloomingdale’s Indefinite (furniture must be returned within 3 days of delivery). Most merchandise is eligible for exchange or return Yes No For exchanges, new item shipped free of charge but you pay for return shipping unless retailer error; most items bought online can be returned in store 180 days (some items have a shorter window) Depends on the item 10% restocking fee on furniture Cannot return online purchases in store
Nordstrom 30 days for items purchased from Nordstrom Rack; longer for other items No No Can return online purchases in store; $6 shipping if returning online purchases by mail; original shipping charges for online items are nonrefundable


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