Customer Satisfaction Is Key: The Top 10 Companies With Great Customer Service

Customer Satisfaction Is Key: The Top 10 Companies With Great Customer Service

Now that we’re up to our ears in shopping lists and gift wrap, many a mind has turned to customer service. For those of you who equate the term “customer service,” with a rising red haze of frustration, you’re thinking of bad customer service. This season, we turn our attention to the good.

The Top 10 Companies For Customer Service

Consumer Reports compiled a list of companies with the best and worst customer service (titled “naughty” and “nice”), and we choose not to dwell on those destined to receive coal. Instead, we present the list of the ten best, in no particular order:

1. Southwest
2. L.L. Bean
3. Zappos.com
4. Costco
5. U.S. Cellular
6. Orvis
7. Hotels.com
8. J&R
9. Walmart
10. Publix

For their reasoning, check out the lists HERE.

The Shoppers Weigh In

Now, Consumer Reports is highly regarded and our usual go-to for any product or business reviews we might need, but there is someone else who should be consulted when it comes to customer service—and that’s the customer. The research department of the National Retail Federation conducted the sixth annual survey of over 9,000 shoppers and compiled their own “nice” list (in alphabetical order):

1. Amazon.com
2. JCPenney
3. Kohl’s Department Stores
4. Lands’ End
5. L.L.Bean
6. Newegg
7. Nordstrom
8. Overstock.com
9. QVC
10. Zappos.com

A big LearnVest cheer for Zappos.com and L.L. Bean, who made both lists and thus pleased the experts and the shoppers. But then again, who is more of an expert on customer service than a shopper?

Tell us in the comments: Share your best and worst customer service stories with us! Who else should have made the list?

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