Step 2: Take care of the basics
Nix any noisy interruptions such as barking dogs, crying children or blaring car horns. Get everyone out of the house, or make sure to have an isolated room where you can lock the door.
If possible, use a landline—a cell phone connection is less reliable, and the call could always get dropped. No landline? Then make sure that your cell phone is fully charged and that you take the call in a place where your reception is at its best. And remember to get the interviewer’s phone number in case you get disconnected.
“Phone interviews are shorter than in-person interviews, which means you have less time to make a good impression.”
Step 3: Put on your game face
Dress as you would for a face-to-face interview; you’re more likely to feel and sound professional if you look the part.
Remember to smile: You can’t sound bored or uninterested if you have a smile on your face. Put a mirror on your desk to see your facial expressions when you talk. You have no body language with which to reinforce your personality; it’s all about the voice. To keep yours sounding tip-top, swallow a teaspoon of honey or suck on a lozenge one hour before the phone interview to reduce dry throat, and have a glass of water nearby during the actual interview.
Step 4: Take advantage of the invisibility factor
Phone interviews are a lot like open-book tests: You can have all the information you need to know (about the company and the person conducting the interview right in front of you). Also, to cut down on the papers-rustling-in-background noise, tape a copy of your résumé and job description to the wall, at eye level, for easy reference.
Step 5: Remember the 3 C’s–concision, concentration and courtesy
Concision: Phone interviews are shorter than in-person interviews, which means you have less time to make a good impression. So avoid long-winded answers that could make you lose your audience. Keep your responses to no more than three sentences. The day before the interview, practice asking your questions aloud and, while you’re at it, rehearse your answers to some potential questions that the interviewer might ask you. (Think old standbys like, “What are your strengths?” and even the open-ended “Tell me about yourself….”)
Concentration: Stay focused and take notes during the call. It’s not the time to organize your mail or reply to emails. “If you feel you are easily distracted and drawn to multitasking, remove or turn off anything you might be tempted to use,” says Bailo. “You must listen carefully so that your responses are on point.”
Courtesy: Be professional and be polite. “At the end of the call, ask, ‘Do my qualifications meet the company’s needs?’ Then ask when you can meet with them in person,” suggests Bailo. And, Agrawal adds, “however the interview goes, end with ‘thank you.’ The last few words of a conversation are often the most remembered.”
Step 6: Follow up
Twenty-four to 48 hours after the interview ends, send an email thanking the interviewer for the opportunity and summarizing what you spoke about during the phone interview. The subject line should be: “Your name and the position you applied for.”
If you want this job, now is the time to restate your interest. And, if you really want to appear smarter than most, include a link to an interesting news article about the company that you already found during your preparation research.