Booking an overpriced ticket isn't enough: Airlines now charge extra for everything imaginable. Carry-on bags, snacks, blankets ... no amenity, however small, is safe from added fees. Remember when flying was a luxurious affair with free meals and terrific customer service? We don't ...
With all the surprise fees—not to mention interminable delays and overbooking—it's no surprise that four of the 18 worst companies for customer satisfaction were major airlines last year. So much for it being as much about the journey as the destination.
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And the extra fees add up: The global airline industry was predicted to make more than $22 billion in extra fees last year. Find out which airlines are the worst for your wallet: Click on the slide show below.