The iPhone 4 Recall–What Will Apple Do?

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As the iPhone 4 came out, we tried to decide whether or not the phone was worth it. After hemming and hawing, we came to the conclusion that while the iPhone was certainly a luxury, if we could budget for the expenses, we’d be happy to own one. We were super excited for the new version to help make reaching our money goals easier with all of the personal finance apps out there.

This was before we knew about the antenna flaw.

As you might’ve heard or experienced first-hand, the iPhone 4 has a serious reception problem. On the lower left-hand side of the device there is a small gap that, when covered (by holding the phone in a normal position), causes the signal to significantly drop. Check out Consumer Report’s handy video demonstrating this effect.

While we might hold off on running to get the new iPhone now, we wonder what Apple is going to do. Tomorrow morning Apple will be hosting a last-minute press conference, so we are waiting to hear.

In the meantime, Wired.com has come up with a few ideas to get the ball rolling on how Apple can repair the damage. They estimate that a complete hardware recall would cost the company $1.6 billion! Instead, they think customers could be satisfied with a proper case to cover the antenna (preventing signal problems) that also protects the phone from other damages. Perhaps customers with warranties will be able to exchange their phones for the fixed model? Consumer Reports fixes the signal problem with an unattractive piece of duct tape to cover the hole.

What do you think? How should Apple fix this problem?

  • http://lifedividend.biz/2010/07/14/is-this-really-success/ kt- lifedividend

    it is a good thing that i did not get that new iphone. i really wanted one but what is the use of a phone that cannot make calls well? Apple will have to use those geniuses they have on the payroll to avoid major losses or angry customers

  • Liz

    Glad I have my reliable blackberry :) I'm considering getting the iPhone when Verizon officially signs on, but want to make sure I won't be paying for worse reception!

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